Samsung awarded for providing best customer service in Korea
Last updated: July quaternary, 2019 at 14:xxx UTC+01:00
Samsung Electronics has been awarded 1st identify in terms of client service quality in the 2019 Korean-Standard Service Quality Index (KS-SQI). The company won the award in all categories, including computers, household appliances, and mobile phones. Samsung won the first place in the computer category for 18 consecutive years, while its mobile phone segment earned the superlative spot for its 16th yr in a row.
The company seems to become to great lengths to offer the best customer back up in Korea, to the point where information technology puts buses at the disposal of customers who might not have easy access to service centers. These buses serve customers who are living in remote islands or who may be suffering from mobility issues.
Samsung claims that it is constantly looking for ways to farther amend customer service. For example, the company carefully analyzed the times of day when customers are more probable to show upward at service centers and changed the working hours according to these patterns. This has immune service centers to assist more customers in a more than efficient mode.
Furthermore, Samsung Electronics also seems to exist working on a more than flexible repair toll philosophy in Korea with the main goal existence the reduction of repair costs for consumers. It's not exactly clear from translation how this flexible program works, but it would seem that repair costs vary depending on how long a product has been used.
The research institute awarded the kickoff place in customer service quality to Samsung Electronics based on direct feedback gathered from customers who've dealt with the company'southward service centers.
Samsung's products have likewise helped other companies to improve their customer service quality. Last year, HSBC employed the Gear S3 smartwatch in order to allow employees to chop-chop communicate about customer needs.
Source: https://www.sammobile.com/news/samsung-awarded-best-customer-service-korea/
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